BD Win Privacy Policy

01 Introduction

This Privacy Policy describes how BD Win ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the BD Win platform at bd-win.org. It applies to all players regardless of how they access the platform — whether through a web browser on a desktop or laptop, or through the BD Win Android app on a mobile device.

BD Win is committed to handling your personal data responsibly and transparently. We understand that players in Bangladesh place a significant amount of trust in the platforms they choose to use, and we take that trust seriously. This policy is written in plain language so that every player can understand exactly what happens to their data when they use BD Win.

If you have any questions about this policy or about how BD Win handles your data, you can contact our support team at any time. Contact details are provided at the end of this document.

02 Data We Collect

BD Win collects only the personal data that is necessary to operate your account, process your transactions, and meet our legal and compliance obligations. The categories of data we collect are set out below.

BD Win does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where this is directly relevant to a responsible gaming assessment and you have provided it voluntarily.

03 How We Collect Your Data

BD Win collects your personal data through several channels, all of which are directly related to your use of the platform:

• Registration form: When you create a BD Win account, you provide your name, date of birth, mobile number, and contact details directly.
• Deposits and withdrawals: When you make a financial transaction on BD Win, your mobile banking account details are recorded as part of the transaction record.
• Identity verification: When BD Win requests KYC documents, you upload identity documents directly through the platform or via our support team.
• Platform usage: As you use BD Win — browsing games, placing wagers, navigating the site — technical and usage data is collected automatically by our systems.
• Cookies and tracking technologies: BD Win uses cookies and similar technologies to collect data about how you interact with the platform. See the Cookies section below for full details.
• Support interactions: When you contact BD Win support via live chat or email, the content of those communications is recorded and stored.

04 How We Use Your Data

BD Win uses your personal data for the following purposes. For each purpose, we have identified the legal basis on which we rely to process your data.

• Account management: To create, maintain, and manage your BD Win account, including processing your login and keeping your account details up to date. (Contractual necessity)
• Transaction processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records. (Contractual necessity)
• Identity verification: To verify your age and identity in compliance with our obligations to prevent underage gambling and financial crime. (Legal obligation)
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, and other illegal activity on the platform. (Legitimate interest / Legal obligation)
• Responsible gaming: To monitor your gaming activity for signs of problem gambling and to apply any responsible gaming tools you have activated on your account. (Legal obligation / Legitimate interest)
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance when you contact our support team. (Contractual necessity)
• Platform improvement: To analyse how players use BD Win and to improve the platform's performance, design, and game offering. (Legitimate interest)
• Marketing communications: To send you information about BD Win promotions and offers, where you have opted in to receive such communications. (Consent)

BD Win will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your consent or establishing a new legal basis for the processing.

05 Sharing Your Data

BD Win does not sell your personal data. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

• Payment processors: Your financial data is shared with bKash, Nagad, and Rocket as necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for the data they hold.
• Game providers: Certain technical data (such as your player ID and session data) may be shared with our licensed third-party game providers to enable you to play their games on the BD Win platform.
• Identity verification services: When we conduct KYC checks, your identity documents may be processed by a third-party verification service. These services are bound by strict confidentiality obligations.
• Fraud prevention services: BD Win uses third-party fraud detection tools that may process your technical and usage data to identify suspicious activity.
• Legal and regulatory authorities: BD Win may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or courts in response to a lawful request. We will always seek to limit such disclosures to the minimum required by law.
• Business transfers: In the event that BD Win undergoes a merger, acquisition, or sale of assets, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be preserved.

06 Cookies and Tracking Technologies

BD Win uses cookies and similar tracking technologies to improve your experience on the platform, to keep you logged in between sessions, and to understand how players interact with the site. A cookie is a small text file that is stored on your device when you visit a website.

The types of cookies BD Win uses are:

• Essential cookies: These are required for the platform to function. They enable core features such as account login, session management, and security. These cookies cannot be disabled without affecting your ability to use BD Win.
• Functional cookies: These remember your preferences — such as your preferred language or display settings — so you do not have to set them again each time you visit.
• Analytics cookies: These help BD Win understand how players navigate the platform, which pages are most visited, and where players encounter difficulties. This data is used in aggregate and does not identify individual players.
• Marketing cookies: These are used to deliver relevant promotional content to you based on your activity on the platform. They are only set if you have consented to receive marketing communications from BD Win.

You can manage your cookie preferences through your browser settings. Please note that disabling essential cookies will affect the functionality of the BD Win platform. For analytics and marketing cookies, you can opt out at any time through your account settings or by contacting support.

07 Data Retention

BD Win retains your personal data for as long as your account is active and for a defined period after account closure, as required by our legal and compliance obligations. The general retention periods we apply are:

• Account and identity data: Retained for the duration of your account and for 5 years after account closure, in line with standard financial record-keeping requirements.
• Transaction records: Retained for 5 years from the date of the transaction.
• Support communications: Retained for 2 years from the date of the last interaction.
• Technical and usage data: Retained for 12 months on a rolling basis, after which it is anonymised or deleted.
• Marketing preferences: Retained until you withdraw your consent or close your account.

When personal data is no longer required, BD Win deletes or anonymises it securely. If you request deletion of your data before the end of the applicable retention period, BD Win will delete what it is legally permitted to delete and explain any data that must be retained for compliance reasons.

08 Data Security

BD Win takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• SSL/TLS encryption: All data transmitted between your device and BD Win's servers is encrypted using SSL/TLS protocols.
• Access controls: Access to personal data within BD Win is restricted to staff who need it to perform their job functions. All staff with access to personal data are trained in data protection best practices.
• Secure storage: Personal data is stored on secure servers with appropriate physical and logical access controls in place.
• Regular security reviews: BD Win conducts regular reviews of its security practices and updates them in response to emerging threats.
• Incident response: BD Win has a documented incident response procedure. In the event of a data breach, affected players will be notified promptly and appropriate steps will be taken to contain and remediate the incident.

09 Your Data Rights

As a BD Win player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

BD Win will respond to all data rights requests within 30 days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it. There is no charge for exercising your data rights, unless a request is manifestly unfounded or excessive.

10 Minors

BD Win is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register an account or use the BD Win platform in any way.

If BD Win becomes aware that it has collected personal data from a minor, that data will be deleted immediately and the associated account will be closed. If you believe that a minor has registered on BD Win, please contact our support team immediately so that we can investigate and take appropriate action.

BD Win uses age verification checks during the registration process and reserves the right to request proof of age at any point during the account lifecycle. Protecting minors from exposure to gambling is a responsibility BD Win takes very seriously.

11 Changes to This Policy

BD Win may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will notify registered players via their registered contact method and update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of the BD Win platform after notification of changes constitutes your acceptance of the updated policy. If you do not agree with any changes, you should stop using the platform and contact support to close your account and request deletion of your data.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how BD Win has handled your personal data, please get in touch with our support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available directly through the BD Win platform after login.
• FAQ: Visit our FAQ page for answers to common questions about accounts and data.

We aim to respond to all privacy-related enquiries within 5 business days. For urgent matters such as suspected data breaches or unauthorised account access, please use live chat for the fastest response.